Terms of Service

WEBSITE TERMS OF USE AND PATIENT SERVICES POLICY

Effective Date: July 23, 2026
Last Updated: July 23, 2026

These Website Terms of Use and Patient Services Policy (“Terms”) govern your access to and use of the websites, landing pages, online scheduling systems, patient portals, forms, payment pages, educational materials, communications, and other online services operated by Springs Rejuvenation LLC and its affiliated management entities, brands, and service locations, together with the professional medical entities and licensed providers who deliver clinical care.

Springs Rejuvenation LLC operates the website and provides nonclinical administrative, management, and marketing services. Clinical and medical services are provided by appropriately licensed physicians and professional medical entities, as described in the Company Structure section below. In these Terms, “Company,” “Clinic,” “we,” “us,” and “our” refer to the applicable operating or professional entity in context; these Terms are not intended to blur the distinction between the management company and the professional medical entities that render care.

These Terms also describe certain general administrative and financial policies that may apply when you request, schedule, purchase, or receive services through our clinics.

By accessing the website, submitting a form, booking an appointment, making a payment, purchasing a service, or otherwise using our online services, you acknowledge that you have read and agree to these Terms. Where an affirmative acknowledgment is presented at a transaction, your acceptance is also recorded as described in the Acceptance of These Terms section.

If you do not agree to these Terms, do not use the website or submit information through it.

1. Website Information Is Not Medical Advice

The content on this website is provided for general educational and informational purposes only. Nothing on this website is intended to:

• Diagnose, treat, cure, or prevent any disease or medical condition;
• Replace an examination, consultation, diagnosis, or treatment recommendation from a licensed healthcare professional;
• Create a physician-patient or other healthcare-provider relationship;
• Guarantee that you are eligible for any treatment;
• Guarantee that any treatment will be safe, effective, or appropriate for you; or
• Serve as emergency medical advice.

A physician-patient relationship is created only when a licensed provider formally accepts you as a patient and provides professional services in accordance with applicable law. Do not delay or disregard medical care because of information you read on this website.

2. Medical Emergencies

This website, its chat functions, contact forms, email addresses, text messaging systems, and social media accounts are not intended for emergency communications. If you are experiencing a medical emergency, call 911 or seek care at the nearest emergency department.

Do not use this website to report chest pain, difficulty breathing, stroke symptoms, severe bleeding, loss of consciousness, severe allergic reactions, suicidal thoughts, or any other urgent or life-threatening condition.

3. Company Structure and Medical Providers

Springs Rejuvenation LLC provides nonclinical administrative and management services. Medical services are provided by appropriately licensed healthcare professionals through the professional medical entity identified in the patient’s treatment, consent, and billing documents. Clinical decisions are made solely by the treating licensed provider.

Where these Terms use “we,” “us,” “our,” “Company,” or “Clinic,” the term refers to the applicable operating or professional entity in the relevant context; these Terms are not intended to blur the distinction between the management company and the professional medical entities that render care.

4. No Guarantee of Eligibility or Treatment

Submitting a form, receiving a telephone call, attending a consultation, paying a deposit, or purchasing a treatment package does not guarantee that you are medically eligible for a particular procedure. All treatment decisions remain subject to:

• Review of your medical history;
• Physical examination;
• Laboratory or diagnostic testing;
• Provider availability;
• Clinical judgment;
• Applicable licensing and scope-of-practice laws;
• Product and facility availability; and
• Any other medical, legal, or safety consideration.

A licensed provider may approve, modify, delay, discontinue, or decline treatment when medically or legally appropriate.

5. Services Offered

Depending on location, provider availability, clinical eligibility, and applicable law, services may include:

• Hair-restoration consultations and procedures;
• Follicular-unit extraction and implantation;
• Hair-loss medications and maintenance programs;
• Scalp injections, microneedling, or microchanneling;
• Regenerative or orthobiologic procedures;
• Joint injections;
• Intravenous infusions;
• Injectable wellness services;
• Peptide, hormone, or medication-based programs;
• Aesthetic procedures;
• Laboratory testing;
• Telehealth consultations;
• Wellness and longevity services; and
• Related follow-up services.

Not every service is available in every state or location. The Company may add, remove, modify, suspend, or discontinue any service at any time.

6. Service Locations and Responsible Professional Entities

Services are offered only in states and at locations where a licensed provider and, where required, a professional medical entity are authorized to provide them. The professional medical entity responsible for clinical services in each state is identified in the treatment documents provided to you and, where available, on our website.

Not every service, provider, or professional entity is available in every state. For services that require your physical presence in a licensed jurisdiction, you must be physically located in a state where the treating provider is licensed at the time the service is rendered.

7. Investigational, Experimental, Compounded, and Off-Label Treatments

Certain services discussed or offered by our clinics may involve compounded medications, biologic products, regenerative products, platelet-derived products (PRP), extracellular-vesicle (EV) products, peptides, medical devices, or treatment uses that have not been approved by the United States Food and Drug Administration for the conditions, dosages, routes, or intended purposes for which they may be discussed or used. Some treatments may be considered investigational, experimental, elective, or off-label.

Unless expressly disclosed otherwise in writing, any extracellular-vesicle (EV) or exosome-related products offered or discussed by the Clinic have not been approved by the FDA to diagnose, treat, cure, or prevent any disease, for any condition, dose, or route of administration.

Website content discussing research, proposed mechanisms, published studies, clinical experience, testimonials, or case reports does not establish that a treatment has been proven safe or effective for a specific individual. The specific regulatory status, material risks, expected benefits, alternatives, and uncertainties associated with a proposed treatment will be addressed through the applicable consultation and informed-consent process.

8. No Guarantee of Results

Medical, regenerative, hair-restoration, wellness, and aesthetic outcomes vary from person to person. We do not guarantee:

• Hair growth;
• Graft survival;
• Hair density;
• Pain relief;
• Tissue regeneration;
• Improved joint function;
• Cosmetic improvement;
• Weight loss;
• Increased energy;
• Improved longevity;
• Resolution of a medical condition;
• Avoidance of future treatment;
• Duration of results; or
• Patient satisfaction.

Before-and-after photographs, patient testimonials, videos, estimated timelines, illustrations, computer simulations, and treatment projections are provided as examples only. They do not guarantee that you will achieve the same or similar result.

Any written guarantee offered by a Clinic is governed exclusively by the separate written terms of that guarantee, including all eligibility requirements, exclusions, maintenance obligations, time limits, and remedies. No oral statement, website statement, advertisement, testimonial, or social media post expands or modifies a written guarantee.

9. Procedure-Specific Consent

These Terms are not a substitute for informed consent. Before receiving treatment, you may be required to review and sign separate documents relating to:

• The specific procedure;
• Material risks;
• Expected benefits;
• Reasonable alternatives;
• Recovery instructions;
• Medications;
• Photography;
• Telehealth;
• Privacy practices;
• Financing;
• Treatment guarantees;
• State-specific requirements; and
• Other clinical or administrative matters.

If these Terms conflict with a procedure-specific informed-consent document concerning a clinical risk or treatment requirement, the procedure-specific consent will control.

10. Information You Submit

You agree to provide complete, current, and accurate information when using the website, scheduling services, applying for financing, or communicating with the Clinic. You must not knowingly omit or misrepresent information concerning:

• Your identity;
• Age;
• Medical history;
• Diagnoses;
• Medications;
• Allergies;
• Pregnancy status;
• Prior procedures;
• Payment information;
• Insurance information;
• Eligibility for financing; or
• Any other fact relevant to treatment or payment.

You are responsible for updating information that becomes inaccurate or incomplete. We may cancel or delay an appointment when required information has not been supplied.

11. Website Forms and Communications

Submitting information through the website does not guarantee that the information will be reviewed immediately. Website forms, emails, text messages, online chats, and voicemail should not be used for urgent medical concerns.

Submitting a website form authorizes us to respond to your inquiry and to send you treatment, scheduling, billing, safety, and administrative communications relating to the services you have requested. It does not, by itself, constitute consent to receive marketing calls or texts.

Marketing consent is separate and optional. Consent to receive marketing or promotional text messages, autodialed or prerecorded promotional calls, or other automated promotional communications is obtained through a distinct, optional authorization and is not a condition of purchasing any service. Where you provide that separate marketing consent: messages may be sent using automated technology; message frequency varies; message and data rates may apply; the consent applies to the telephone number you provide; you may opt out of marketing texts at any time by replying “STOP”; and you may unsubscribe from marketing emails using the link in the message. Opting out of marketing communications will not stop necessary treatment, billing, safety, or administrative communications.

12. Appointments and Scheduling

Appointments are subject to provider, facility, equipment, medication, product, and staff availability. We may reschedule or cancel an appointment due to:

• Provider illness or unavailability;
• Weather;
• Facility issues;
• Equipment failure;
• Product shortage;
• Supply-chain disruption;
• Regulatory changes;
• Incomplete medical clearance;
• Patient safety concerns;
• Unpaid balances; or
• Other circumstances affecting safe or lawful treatment.

Appointment times are estimates and may be delayed due to patient-care needs or circumstances outside our control.

13. Deposits and Reservation Fees

A deposit or reservation fee may be required to reserve an appointment, procedure date, provider time, procedure room, staff, equipment, medication, biologic product, or other treatment resources. Unless otherwise stated in writing, a deposit will be applied toward the treatment price when the treatment is completed.

To the fullest extent permitted by applicable law, deposits and reservation fees may become nonrefundable when:

• The applicable cancellation period has expired;
• Dedicated provider or procedure time has been reserved;
• Patient-specific products have been ordered or prepared;
• Medications, biologic products, or sterile supplies have been obtained;
• Personnel or facilities have been committed;
• Administrative or clinical preparation has begun;
• Travel or third-party expenses have been incurred; or
• The patient fails to attend the appointment.

Any amount retained will be limited to amounts permitted by applicable law and, rather than an automatic forfeiture of the entire amount paid, may include the reasonable value of services already provided, documented committed costs, a reasonable cancellation charge, and the reasonable value of reserved capacity.

14. Cancellation and Rescheduling Policy

Unless a different written policy is provided at the time of purchase or booking, the following minimum notice periods apply:

• Consultations: forty-eight hours;
• IV, injectable, regenerative, and minor procedures: seventy-two hours;
• Hair-transplant, surgical, or dedicated-procedure appointments: seven calendar days.

A late cancellation, failure to appear, or failure to complete required pre-procedure steps may result in:

• Loss of a deposit or reservation fee;
• A reasonable cancellation charge;
• A rescheduling fee;
• Requirement of an additional deposit;
• Loss of promotional pricing; or
• Cancellation of future appointments.

Required pre-procedure steps may include laboratory testing, medical clearance, payment, transportation arrangements, completion of forms, medication changes, or compliance with preparation instructions. We may permit one courtesy rescheduling at our discretion. A courtesy exception does not waive our right to enforce the policy in the future. Amounts retained following a late cancellation are handled under the Refund Policy.

15. Pricing and Payment

Prices displayed on the website are estimates unless expressly identified as final. Prices may vary based on:

• Treatment location;
• Provider;
• Procedure complexity;
• Dosage;
• Graft count;
• Product quantity;
• Facility requirements;
• Laboratory requirements;
• Patient-specific needs;
• Promotional availability; and
• Changes in third-party costs.

The final treatment price will be provided through a treatment proposal, invoice, checkout page, purchase agreement, or other written communication. Unless otherwise agreed in writing, payment is due before treatment. You are responsible for all charges not paid by an insurer, lender, financing provider, employer, family member, or other third party. We may correct pricing, typographical, or billing errors. If an incorrect price is displayed, we may cancel the transaction, offer the service at the correct price, or provide another remedy required by law.

16. Refund Policy

This Refund Policy forms part of these Terms and applies when you book or purchase services through Springs Rejuvenation. We want you to feel confident and fully informed before you begin care. By enrolling and submitting payment, you acknowledge that you have read and agree to the terms below. Except where required by law or stated in a separate written agreement, the following applies.

Preparation costs. When we begin preparing for your care — which may include procuring patient-specific biologics, completing physician case review, ordering labs, or setting up membership access — the documented, non-recoverable cost of any such work actually performed is allocated to those services and may be retained. We retain such costs only to the extent the work was actually performed and can be operationally documented; any eligible remaining balance will be returned to you promptly upon request.

Cancellation after the applicable deadline. If you cancel or reschedule after the applicable cancellation deadline stated in Section 14 (Cancellation and Rescheduling Policy) or in your written treatment proposal, the cancellation and deposit provisions applicable to that service will apply. Rather than forfeiting the entire amount paid, we may retain the applicable reservation fee, a reasonable cancellation charge, the value of services already completed, and documented non-recoverable costs actually incurred. Any remaining unearned balance will be refunded as required by applicable law.

How refunds apply.

• Before your in-clinic consultation: refundable — we return your balance, minus documented costs already incurred on your behalf.
• If we cancel for an operational or scheduling reason on our end: we refund the entire unearned amount and all amounts for products or services not provided.
• If, after medical review, a provider determines you are not a candidate: we refund the unused balance, less clearly disclosed and documented charges for completed review, testing, and actual non-recoverable patient-specific costs.
• If we cannot lawfully or safely provide treatment: we refund the unearned amount for services not provided and do not retain a general lost-profit or cancellation charge.
• Once your in-clinic consultation has taken place: the consultation and case-preparation portion is complete and is non-refundable (this applies to the consultation and case-preparation portion, not to unused package sessions covered in Section 17).
• If you cancel or reschedule after the applicable deadline in Section 14: documented cost retention applies as described above, rather than forfeiture of the entire amount paid.
• If an adverse reaction or medical issue stops your treatment: partial refund of the unused portions; we retain only the materials already used.
• If you are unhappy with your results but treatment was performed as planned: please refer to our Service Commitment, where applicable. Individual results vary and are not guaranteed; dissatisfaction with a result does not, by itself, create a right to a refund.

Non-refundable items. Except where required by law, the following are non-refundable or non-returnable: completed consultations; medical-record reviews; treatment-planning and laboratory-review services; services already performed; opened or dispensed products; prescription and compounded medications; patient-specific products; sterile supplies ordered for a patient; biologic or regenerative products (including extracellular-vesicle (EV) products and PRP kits) ordered or prepared for a patient; and procedures once treatment has begun.

Reductions. Any approved refund may be reduced by the value of services already provided, consultation charges, laboratory charges, medical-review charges, documented administrative work, non-recoverable product costs, third-party fees, discounts previously applied, financing fees we cannot recover, and other lawful expenses associated with your treatment.

Documentation of retained costs. Each retained cost will be documented by the date incurred, the vendor invoice or internal service record, the patient connection, whether the item was reusable or refundable, the amount charged, and the portion disclosed before purchase. Where applicable, specific components — such as medical case review, laboratory coordination, procedure reservation fee, and patient-specific product preparation — will be itemized on your invoice at actual documented cost. We do not apply vague deductions for unspecified administrative work.

Cost Retention Statement and processing. If you request a refund, we will provide an itemized Cost Retention Statement so you can see exactly what was retained and why, on the following schedule:

• We acknowledge your refund request within 2 business days.
• We send your itemized Cost Retention Statement within 5 business days.
• We process the undisputed refundable amount within 15 business days after issuing the Cost Retention Statement. Disagreement concerning a retained amount will not delay payment of the undisputed portion.
• If you dispute a retained amount, we schedule a review call within 5 business days and review the disputed portion separately.

Refunds will ordinarily be returned to the original payment method or financing provider. A refund or credit provided as a courtesy is not an admission of liability and does not create an obligation to provide the same accommodation in the future. If a disputed retained amount is not resolved through the review call, it will be escalated to clinic leadership for final review.

Certain cellular and regenerative therapies are available only at designated locations, when permitted by applicable law, clinically appropriate, and accompanied by all required disclosures and informed consent. Several therapies are investigational and are prescribed at a licensed physician’s discretion.

17. Treatment Packages and Promotional Pricing

Treatment packages, memberships, promotional offers, and discounted pricing are subject to the specific terms disclosed at the time of purchase. Unless otherwise stated:

• Packages are personal to the purchaser and may not be transferred or resold;
• Services may not be exchanged for cash;
• Promotional pricing may not be combined with other discounts;
• Unused services may expire twelve months after purchase;
• Missed appointments may be deducted from a package;
• If you cancel after one or more sessions, completed sessions are charged at the standard per-session price rather than the discounted package rate, and used services may be recalculated at the regular individual-service price before any refund is considered;
• Unused sessions are refundable if requested before the consultation for those sessions, minus any documented costs already incurred; and
• Discounts may be reversed if part of a package is cancelled.

Transfer option. Instead of a refund, you may apply your remaining balance toward any other Springs Rejuvenation service within twelve months. We may extend an expiration date at our discretion; an extension does not waive any other policy.

18. Memberships and Automatic Renewal

Memberships and other recurring-billing programs are subject to separate automatic-renewal terms disclosed at enrollment. By enrolling in a recurring program, you authorize recurring charges to your payment method until you cancel.

At enrollment we will disclose the billing amount, the billing interval, and the method and timing for cancellation, and we will provide any renewal or price-change notices required by applicable law. You may cancel in the manner described at enrollment. Unless applicable law provides otherwise, cancellation applies to future billing cycles and takes effect as described in those terms. Amounts already billed for a completed cycle are handled under the Refund Policy.

19. Third-Party Financing

Financing may be offered by independent financing companies. We are not the lender unless expressly stated otherwise. The financing company independently determines:

• Approval;
• Credit limits;
• Interest;
• Fees;
• Repayment terms;
• Credit reporting;
• Payment due dates; and
• Eligibility for deferment or cancellation.

Your financing agreement is a separate contract between you and the financing provider. Dissatisfaction with a service does not automatically cancel your financing obligation. Any refund involving financed treatment will be processed in accordance with applicable law and the financing provider’s requirements.

20. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, you agree to contact us and provide a reasonable opportunity to investigate the matter. You may not knowingly submit false, misleading, or incomplete information to a bank, credit-card company, financing company, payment processor, or government agency. A chargeback does not automatically eliminate a valid payment obligation.

To the extent permitted by law, we may provide relevant records to a bank, lender, financing provider, payment processor, collection agency, attorney, court, arbitrator, or regulator when necessary to respond to a payment dispute. Such records may include:

• These Terms;
• Booking records;
• Signed consents;
• Treatment records;
• Photographs;
• Communications;
• Invoices;
• Payment authorizations;
• Proof of attendance;
• Proof of services; and
• Documentation of products ordered or prepared.

Any disclosure will be limited to information reasonably necessary and legally permitted to document the transaction, authorization, attendance, services rendered, and applicable payment terms. Clinical photographs or treatment records will be disclosed only to the extent truly necessary and legally permissible. Nothing in this section prevents you from exercising a legitimate right under applicable consumer-protection law.

21. Collections

Amounts that remain unpaid may be referred to a collection agency or attorney. To the fullest extent permitted by law, you may be responsible for reasonable collection costs, court costs, and attorney fees incurred in collecting a valid unpaid balance. We may suspend nonemergency services while an account remains past due.

22. Third-Party Services and Products

We may refer patients to or work with independent:

• Laboratories;
• Pharmacies;
• Financing companies;
• Surgical facilities;
• Imaging centers;
• Anesthesia providers;
• Transportation companies;
• Product manufacturers;
• Hotels;
• Medical specialists; and
• Other service providers.

These parties may be independently owned and may have their own terms, privacy policies, fees, and clinical responsibilities. We are not responsible for the independent conduct, billing practices, availability, delays, errors, omissions, or privacy practices of unaffiliated third parties, except where liability cannot lawfully be excluded.

23. Telehealth

Telehealth services may be available where legally permitted. You must be physically located in a state where the provider is authorized to practice at the time of the appointment. Telehealth may not be appropriate for every patient or condition. A provider may require an in-person examination, laboratory testing, diagnostic testing, or referral to another healthcare professional. Technical failures, internet interruptions, privacy risks, and limitations of remote examination may affect telehealth services. Separate telehealth consent may be required.

24. Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy and, where applicable, our Notice of Privacy Practices. The website Privacy Policy addresses online data practices. The Notice of Privacy Practices addresses protected health information handled by a covered healthcare provider. These are separate documents and should be reviewed independently.

Service providers and data processors. We use third-party service providers and subcontractors to help operate our business and deliver services to you, including technology, communications, analytics, and data-processing vendors. Such providers are permitted to use your information only to perform services for us, subject to confidentiality and data-protection obligations, and not for their own independent purposes. The categories of service providers we use, the information involved, the purposes of processing, any sale or sharing status, applicable privacy rights, and retention are described in our Privacy Policy.

Electronic communications may carry privacy and security risks despite reasonable safeguards. This disclosure does not waive any privacy or security obligation imposed on us by applicable law.

25. Website Accounts and Patient Portals

You are responsible for maintaining the confidentiality of your username, password, authentication code, and account information. You must not allow another person to access your account. You must promptly notify us if you suspect unauthorized access. We may suspend or terminate access to an account for security, legal, administrative, or operational reasons. We are not responsible for losses caused by your failure to protect your login credentials.

26. Acceptable Website Use

You may use the website only for lawful, personal, and noncommercial purposes. You may not:

• Attempt to gain unauthorized access to any system;
• Interfere with website security;
• Introduce malware or malicious code;
• Scrape or harvest data;
• Copy patient information;
• Impersonate another person;
• Submit false information;
• Use the website to harass or threaten others;
• Reverse engineer website technology;
• Reproduce proprietary content for commercial purposes;
• Use automated systems to access the website without authorization; or
• Use the website in violation of any applicable law.

We may suspend or block access when we believe a user has violated these Terms or created a security risk.

27. Intellectual Property

The website and its contents are owned by or licensed to the Company. Protected content may include:

• Trademarks;
• Logos;
• Business names;
• Written content;
• Videos;
• Photographs;
• Graphics;
• Treatment descriptions;
• Educational materials;
• Forms;
• Software;
• Page designs;
• Advertising materials; and
• Proprietary protocols.

You may view and print website content for personal, noncommercial use. You may not copy, reproduce, modify, publish, sell, license, distribute, or commercially exploit website content without prior written permission.

28. Testimonials and Reviews

Testimonials, reviews, and patient stories reflect the experiences of the individuals described. They are not representative of every patient and do not guarantee a particular result. Some individuals appearing in promotional materials may have received discounted or complimentary services. Any material relationship will be disclosed where required by law.

We may correct, remove, or decline to publish content that contains private health information, threats, obscenity, unlawful content, spam, false statements, or information relating to another patient. Nothing in these Terms prevents a person from posting an honest review or making a lawful report to a government agency.

29. User-Submitted Content

If you submit a review, photograph, testimonial, comment, suggestion, or other content for public or promotional use, you represent that:

• You own or control the content;
• The content is accurate;
• The content does not violate another person’s rights;
• The content does not disclose another person’s confidential information; and
• You have the authority to submit it.

Public or promotional use of identifiable patient photographs, video, testimonials, or protected health information will be subject to any separate authorization required by law.

30. Links to Other Websites

The website may contain links to third-party websites. These links are provided for convenience only. We do not control and are not responsible for the accuracy, security, availability, products, services, or privacy practices of third-party websites. A link does not constitute an endorsement.

31. Website Availability

We do not guarantee that the website will always be available, secure, complete, accurate, or free from error. We may:

• Suspend the website;
• Restrict access;
• Change website features;
• Remove content;
• Update information;
• Correct errors; or
• Discontinue online services.

We are not responsible for interruptions caused by maintenance, internet failure, cyberattack, third-party providers, force majeure, or circumstances beyond our reasonable control.

32. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including weather, natural disaster, epidemic or pandemic, government action, regulatory change, product recall or shortage, supply-chain disruption, utility or internet failure, labor disruption, provider illness or emergency, or loss of a facility.

If such an event prevents a scheduled procedure, we will work with you in good faith to reschedule. Where a procedure cannot be performed for such reasons, deposits and unused payments for services not provided will be refunded or credited as required by applicable law, and we will not retain a general cancellation charge for the affected service.

33. Disclaimer of Website Warranties

To the fullest extent permitted by law, the website and online services are provided “as is” and “as available.” We disclaim all warranties concerning the website, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and uninterrupted availability. This disclaimer applies to the website and online services and does not eliminate any duty owed by a licensed healthcare provider under applicable law.

34. Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Website use;
• Inability to access the website;
• Reliance on website content;
• Loss of data;
• Unauthorized access caused by a user’s conduct;
• Third-party websites;
• Scheduling delays;
• Online communication failures; or
• Nonclinical administrative disputes.

For claims arising solely from website use or a nonclinical online transaction, our total liability will not exceed the amount you paid directly to us for the disputed online service during the six months preceding the claim. This limitation does not apply to liability that cannot legally be limited, including liability for professional negligence, gross negligence, fraud, willful misconduct, or personal injury where applicable law prohibits such limitation.

35. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Company from claims, losses, costs, and expenses arising from:

• Your unlawful use of the website;
• Fraudulent information you submit;
• Your violation of another person’s rights;
• Unauthorized commercial use of our content;
• Malware or harmful code introduced by you;
• Your breach of these Terms; or
• Your unlawful or abusive conduct.

This provision does not require you to indemnify a healthcare provider for the provider’s own professional negligence, gross negligence, fraud, or willful misconduct.

36. Disputes Concerning Medical Care

These website Terms do not require arbitration of a medical-malpractice or professional-negligence claim. Medical-negligence and healthcare-liability claims will be governed by the substantive and procedural law of the state where the treatment was provided. Any separate agreement concerning arbitration of a healthcare-liability claim must comply with the law of the applicable state. Nothing in these Terms waives a patient right that cannot legally be waived.

37. Binding Individual Arbitration of Nonclinical Disputes

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO HAVE CERTAIN DISPUTES DECIDED BY A COURT OR JURY.

37.1 Disputes Covered by Arbitration. Except for the excluded disputes identified below, any dispute, claim, or controversy arising out of or relating to:

• Use of the website or online services;
• Appointment scheduling or cancellation;
• Deposits or reservation fees;
• Payments, billing, or refunds;
• Treatment packages or memberships;
• Promotions or advertised pricing;
• Financing-related communications by Springs Rejuvenation;
• Administrative communications;
• Website representations;
• These Terms; or
• Another nonclinical transaction with Springs Rejuvenation

will be resolved through final and binding individual arbitration if the dispute is not resolved through the informal dispute-resolution process described below. This arbitration provision applies only to nonclinical business, contractual, consumer, payment, website, scheduling, and administrative disputes. It does not require arbitration of medical-malpractice, professional-negligence, informed-consent, or clinical personal-injury claims.

37.2 Affirmative Acceptance Required. This arbitration provision applies only when you affirmatively accept these Terms through an unchecked checkbox, electronic signature, written signature, or similar affirmative action that clearly identifies and links to these Terms. Merely visiting or browsing the website, without affirmatively accepting these Terms, does not constitute acceptance of this arbitration provision.

37.3 Informal Dispute-Resolution Requirement. Before filing an arbitration demand, the party asserting the dispute must provide the other party with an individualized written Notice of Dispute. The Notice of Dispute must include:

• The claimant’s full name and contact information;
• The relevant appointment, purchase, transaction, or service;
• A reasonably detailed description of the dispute;
• The amount allegedly owed or disputed;
• The legal and factual basis of the claim, if known; and
• The specific relief or resolution requested.

Notices to Springs Rejuvenation must be sent by email and first-class or certified mail to:

Springs Rejuvenation LLC
2820 NE 214th Street, Suite 801
Aventura, Florida 33180
Email: info@springsrejuvenation.com

Springs Rejuvenation may send a Notice of Dispute to the most recent mailing or email address you provided. The parties will have thirty days after receipt of a complete Notice of Dispute to attempt to resolve the matter informally. Neither party may commence arbitration until this thirty-day period has expired, unless waiting would cause a claim to become barred by an applicable statute of limitations. The parties agree to participate personally and in good faith in the informal resolution process. Any applicable limitations period will be suspended during the thirty-day informal resolution period to the extent permitted by law.

37.4 Arbitration Administrator and Governing Law. Arbitration will be administered by JAMS before one neutral arbitrator. The arbitration will be conducted under the JAMS Consumer Arbitration Minimum Standards; the JAMS Consumer Arbitration Rules and Minimum Standards; and any other JAMS rules applicable to the particular dispute. If there is a conflict between these Terms and mandatory JAMS Consumer Arbitration Minimum Standards, the mandatory JAMS standards will control. The Federal Arbitration Act governs the interpretation, applicability, and enforcement of this arbitration provision to the fullest extent permitted by law. The arbitrator will apply the substantive law that a court with proper jurisdiction would apply, including applicable statutes of limitation and nonwaivable consumer-protection rights.

37.5 Arbitration Location and Format. The consumer may elect to have the arbitration conducted through written submissions; remotely by telephone or videoconference; in the county where the consumer resides; in the county where the relevant service was provided; or at another location agreed upon by the parties. No consumer will be required to travel to Florida solely because Springs Rejuvenation’s principal address is located there.

37.6 Arbitration Fees. Springs Rejuvenation will pay arbitration filing, administration, case-management, hearing, and arbitrator fees to the extent required by JAMS rules or applicable law. A consumer will not be required to pay more to initiate arbitration than the consumer would reasonably be required to pay to file a comparable action in court. Each party will ordinarily be responsible for its own attorney fees and costs. The arbitrator may award attorney fees, expenses, or costs when authorized by applicable law, these Terms, or a valid written agreement. Nothing in this section requires Springs Rejuvenation to pay fees or costs that JAMS or the arbitrator determines were incurred because a party filed a frivolous, abusive, bad-faith, or improperly presented claim.

37.7 Disputes Excluded From Arbitration. This arbitration provision does not apply to:

• Medical-malpractice claims;
• Professional-negligence claims;
• Claims alleging lack of informed consent;
• Personal-injury or wrongful-death claims arising from clinical treatment;
• Healthcare-liability claims governed by state-specific medical-liability procedures;
• An individual claim eligible to be brought in small-claims court;
• A complaint filed with a medical board, licensing authority, consumer-protection agency, law-enforcement agency, or other government regulator;
• Workers’ compensation claims;
• Claims that applicable law prohibits from being arbitrated;
• Requests for public injunctive relief that applicable law requires to remain available in court; or
• An action seeking temporary emergency relief necessary to preserve the status quo while arbitration is pending.

Either party may bring an eligible individual dispute in small-claims court instead of arbitration. If a claim is transferred, removed, or appealed from small-claims court to another court, either party may elect arbitration.

37.8 Authority of the Arbitrator. Except for issues expressly reserved for a court under this section, the arbitrator has the authority to resolve disputes concerning the interpretation, applicability, enforceability, or formation of this arbitration provision. A court of competent jurisdiction, rather than the arbitrator, will decide any dispute concerning whether the class-action waiver is enforceable; whether the mass-arbitration procedures below are enforceable; whether a claim falls within the exclusion for medical or professional-liability claims; or whether affirmative acceptance of the arbitration provision occurred. The arbitrator may award any individualized remedy that would have been available in court, subject to applicable law. The arbitrator must issue a reasoned written decision explaining the essential findings and conclusions supporting the award. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

37.9 Individual Arbitration and Class-Action Waiver. To the fullest extent permitted by law, all covered disputes must be brought and resolved on an individual basis. Neither party may bring or participate in a covered dispute as part of a class action; collective action; consolidated action; joint action; private attorney-general action; representative action; or arbitration seeking relief on behalf of anyone other than the individual claimant. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. If applicable law prohibits enforcement of this limitation for a particular claim or remedy, that claim or remedy will proceed in a court of competent jurisdiction after all arbitrable individual claims have been completed.

37.10 Coordinated or Mass Arbitration. If twenty-five or more substantially similar arbitration demands are submitted against Springs Rejuvenation by or with the assistance of the same law firm, coordinated group of law firms, organization, or counsel, the claims will be administered in staged groups to promote efficient and fair resolution. Unless JAMS requires a different process or the parties agree otherwise: JAMS will select up to ten representative cases to proceed first; the remaining demands will be held in abeyance without additional arbitration fees becoming due; after the first group is resolved, the parties will participate in mediation concerning the remaining claims; and if claims remain unresolved, additional groups of up to ten cases may proceed sequentially. Statutes of limitation applicable to demands held in abeyance will be suspended from the date a complete arbitration demand is received by JAMS until the demand is selected to proceed, to the extent permitted by law. This staged process does not authorize class or consolidated arbitration. Each dispute remains an individual claim and must receive an individual determination unless the parties agree otherwise in writing.

37.11 Jury-Trial Waiver. For disputes validly submitted to arbitration, both parties knowingly waive the right to have the dispute decided by a judge or jury in court. This waiver applies only to disputes covered by and properly submitted under this arbitration provision.

37.12 Thirty-Day Right to Opt Out. You may opt out of this arbitration provision without affecting your eligibility to receive services from Springs Rejuvenation. To opt out, you must send written notice within thirty days after the date you first affirmatively accept these Terms. The opt-out notice must include your full legal name; your mailing address; your email address and telephone number; the date you accepted the Terms; a clear statement that you are opting out of the arbitration provision; and your signature or verifiable electronic confirmation. The notice must be sent to:

Springs Rejuvenation LLC
2820 NE 214th Street, Suite 801
Aventura, Florida 33180
Email: info@springsrejuvenation.com

An opt-out applies only to the individual submitting it. It does not apply to another person or entity. Failure to opt out within thirty days constitutes acceptance of this arbitration provision, subject to applicable law.

37.13 Changes to the Arbitration Provision. A material change to this arbitration provision will apply only prospectively. A revised arbitration provision will not apply to a dispute for which Springs Rejuvenation received a complete written Notice of Dispute before the revised provision became effective. If affirmative acceptance of a material amendment is required by applicable law, the amendment will not apply until the required acceptance is obtained.

37.14 JAMS Unavailability. If JAMS is unavailable or unwilling to administer a covered arbitration, the parties will attempt in good faith to agree upon another nationally recognized arbitration provider that applies consumer-protective standards comparable to those of JAMS. If the parties cannot agree, either party may ask a court of competent jurisdiction to appoint an arbitrator or determine the appropriate procedure under applicable law. The unavailability of JAMS will not, by itself, invalidate the parties’ agreement to arbitrate.

37.15 Severability. If any portion of this arbitration provision is found invalid or unenforceable, that portion will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect. However, if the individual-action requirement is found unenforceable for a particular claim and the invalid portion cannot lawfully be severed, that claim will proceed in court and not in class or consolidated arbitration. Nothing in this arbitration provision waives any right or remedy that applicable law does not permit a consumer or patient to waive.

38. Governing Law

Clinical and treatment-related matters are governed by the law of the state where the relevant medical service was provided. This includes medical care, informed consent, professional negligence, medical records, clinical duties, and healthcare-liability claims.

Nonclinical disputes connected to a consultation, purchase, appointment, or service at a particular clinic are governed by the substantive law of the state where that clinic service occurred, subject to the Federal Arbitration Act and any nonwaivable consumer protections.

For disputes arising solely from website use and not connected to a particular clinic, consultation, purchase, or treatment, Florida law will govern — because Springs Rejuvenation LLC uses the Aventura, Florida address as its principal notice address — except where applicable law requires otherwise, and except where the arbitration provision in Section 37 applies.

Springs Rejuvenation operates clinic locations in Texas, California, Florida, New York, and Georgia. Residents of each of these states retain any consumer or patient rights that cannot legally be waived.

39. State-Specific Rights

These Terms are intended to apply to services offered in New York, California, Georgia, Texas, and Florida. State law may provide additional rights concerning:

• Medical consent;
• Medical records;
• Telehealth;
• Cancellation charges;
• Refunds;
• Automatic renewals;
• Financing;
• Medical advertising;
• Privacy;
• Arbitration;
• Professional negligence; and
• Consumer transactions.

When a provision of these Terms conflicts with a nonwaivable state requirement, the state requirement will control and the remainder of these Terms will remain effective.

40. Age and Minors

This website is intended for use by adults and is not directed to, and should not be used without supervision by, persons under 18. A parent or legal guardian must submit information on behalf of a minor and is responsible for that use. We do not knowingly collect information from children in violation of applicable law. If you believe a minor has provided information without appropriate consent, contact us so we can address it.

41. Accessibility

We strive to make our website accessible to all users. If you experience difficulty accessing any part of the website or need assistance, contact us at info@springsrejuvenation.com or (888) 503-4482, and we will work to provide the information or service you need through an alternative method.

42. Acceptance of These Terms

For general website use, you accept these Terms by using the website. In addition, at key transaction points — including consultation booking, deposit payment, package or membership purchase, and financing checkout — you may be asked to affirmatively agree to these Terms, the Refund and Cancellation Policy, and the Privacy Policy by selecting an unchecked acknowledgment box before completing the transaction, with each document directly linked.

Where such acceptance is captured, we retain a record that may include the version of the Terms, the date and time, the account or contact information, the IP address where appropriate, the exact acknowledgment language displayed, and the transaction associated with the acceptance. The arbitration provision in Section 37 applies to a transaction for which such acceptance was obtained or where it is otherwise enforceable under applicable law.

43. Order of Precedence

If a conflict exists among the documents governing your relationship with us, the following order of precedence applies, from highest to lowest, except where applicable law requires otherwise:

• A procedure-specific informed-consent document, for clinical risks and treatment requirements;
• A financing agreement, for lender rights and repayment obligations;
• A signed treatment proposal, purchase agreement, or payment authorization, for that specific transaction;
• A written treatment-guarantee document, for the terms of that guarantee;
• These Terms and the Refund and Cancellation Policy; and
• General website content.

A nonwaivable requirement of applicable law controls over all of the above.

44. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on the website with a revised “Last Updated” date. Changes will apply prospectively unless applicable law permits otherwise. Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms. Terms applicable to a completed purchase will generally be the Terms in effect at the time of that purchase, together with any separate written agreement.

45. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in full force and effect.

46. No Waiver

Our failure to enforce a provision does not waive our right to enforce it later. A courtesy credit, refund, rescheduling accommodation, fee waiver, or other exception does not create a continuing obligation.

47. Entire Agreement

These Terms, together with the documents applicable to a specific transaction or treatment, constitute the agreement concerning website use and general administrative policies. Additional documents may include:

• Privacy Policy;
• Notice of Privacy Practices;
• Treatment proposal;
• Payment authorization;
• Financing agreement;
• Cancellation policy;
• Procedure-specific informed consent;
• Telehealth consent;
• Photography authorization;
• Treatment guarantee; and
• State-specific disclosures.

Where these documents conflict, the Order of Precedence in Section 43 applies.

48. Contact Information and Notices

Questions about these Terms may be directed to:

Springs Rejuvenation LLC
2820 NE 214th St, Ste 801, Aventura, FL 33180
info@springsrejuvenation.com
(888) 503-4482

Formal notices — including an arbitration Notice of Dispute or a 30-day arbitration opt-out under Section 37 — must be sent to Springs Rejuvenation LLC, 2820 NE 214th Street, Suite 801, Aventura, Florida 33180, Attention: Legal, and by email to info@springsrejuvenation.com.

For medical questions, contact the Clinic directly through the approved patient communication channel. Do not use this contact information for emergencies.